Grievance Policy

We are committed to resolving complaints and grievances promptly and transparently.

1. How to Raise a Grievance

You can raise your concern by emailing us at [care@illumeskin.com] or writing to:

Grievance Officer
Address 1:
Yasya Biosciences Pvt. Ltd.
1-C/2, N.H.
N.I.T. Faridabad
Haryana 121001
Phone: 9582715653

Address 2:
47/B(5-B),
Pali Road, Faridabad, Haryana, 121001

2. Response Time

We aim to acknowledge your complaint within 48 hours and resolve it within 7 business days.

3. Escalation

If your issue remains unresolved, you may escalate it to the Consumer Grievance Redressal Forum as per Indian laws.