Welcome to Illumeskin, a brand by Yasya Biosciences Pvt. Ltd. We aim to deliver your skincare products safely and swiftly.

1. Shipping Coverage

We currently ship across India, including all major cities and most PIN codes. For any shipping requests, please write to us at [care@illumeskin.com].

2. Shipping Charges

  • Free shipping on all prepaid orders.

  • Cash on Delivery (COD) orders may attract an additional COD fee, depending on the order value and location.

3. Order Processing Time

  • Orders are typically processed within 24–48 business hours (excluding Sundays and public holidays).

  • Once processed, you will receive an email or SMS confirmation with your tracking details.

4. Estimated Delivery Time

  • Metro cities: 2–4 business days

  • Other cities/towns: 4–7 business days

  • Remote or rural areas: Up to 10 business days
    (Note: Delivery times may vary during holidays or unforeseen circumstances.)

5. Tracking Your Order

After dispatch, you’ll receive a tracking ID and link via email/SMS. You can also track your order via the “Track Order” section on https://illumeskin.com.

6. Delayed or Lost Orders

If your order is significantly delayed or not received within the expected delivery time, please contact us at [care@illumeskin.com] with your order ID. We’ll investigate and resolve it promptly.

7. Damaged or Missing Items

If your package arrives damaged or with missing items:

  • Notify us within 24 hours of delivery.

  • Email photos of the outer packaging, products received, and invoice to [care@illumeskin.com].

We will either issue a replacement or refund after reviewing the issue.

8. Address Changes or Delivery Issues

If you’ve made an error in your shipping address, contact us immediately at [care@illumeskin.com]. We may be able to update the address only if the order hasn’t been dispatched.